Cancellation Policy
Balivo (PT Esok Kita Libur) is committed to fair and transparent cancellation terms for all guests.
Standard Cancellation Terms
- 14+ days before check-in: Full refund minus any payment processing fees.
- 7 to 14 days before check-in: 50% refund of the total booking value.
- Less than 7 days before check-in: Non-refundable.
Per Villa Policies
Some villas may have specific cancellation terms that differ from the standard policy. Always check the individual villa listing or your booking confirmation for details specific to your stay.
Modifications
Booking modifications are possible subject to availability. Changes made within 14 days of check-in may incur additional fees. Please contact us as soon as possible if you need to change your dates.
Force Majeure
In the event of natural disasters, government travel restrictions, or other circumstances beyond reasonable control, we will work with you in good faith on rescheduling or partial refunds.
Contact
For cancellation requests or questions, contact us at info@balivo.id or via WhatsApp at +62 851 2805 5800.