Privacy Policy
PT Esok Kita Libur ("Balivo") respects your privacy and is committed to protecting your personal data in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection and applicable international standards.
Information We Collect
- Booking information: Name, email, phone, passport details (for check-in compliance), travel dates, guest count.
- Payment information: Processed securely through trusted payment gateways. We do not store full card details.
- Communication: Records of inquiries, support conversations, and reviews.
- Technical data: IP address, browser type, device, and pages visited via cookies and analytics.
How We Use Your Data
- To process and fulfill your booking.
- To communicate about your stay or inquiry.
- To improve our services, website, and marketing.
- To comply with legal and tax obligations in Indonesia.
Data Sharing
We share your information only with: villa owners (for stay coordination), trusted service providers (payment processors, cleaning services), and authorities when legally required. We do not sell your personal data.
Your Rights
You have the right to access, correct, delete, or restrict the processing of your personal data. You may also request a copy of the data we hold about you. To exercise these rights, email info@balivo.id.
Data Retention
We retain booking and financial records for as long as required by Indonesian tax and accounting law (typically 10 years), and other data only as long as necessary for the purposes outlined.
Contact
For privacy questions or data requests, contact info@balivo.id.